Frequently Asked Questions

1. I want to reserve my chair covers and linens, what's next?
• Once you have decided what you would like to rent, the next step is to simply secure the date! We would send you a contract to be signed with a 50% non-refundable deposit.
2. How soon do I have to place my order?
• The sooner the better! Rentals are based on availability, so it is best to book as far ahead as possible. Once we receive the deposit, the items are guaranteed for you.
3. Can I change the quantity of chair covers that I have ordered?
• Absolutely! Once you have finalized your numbers, we require final numbers for linens 3 weeks prior to your event. At that time, we would send you an updated invoice to reflect the changes.
4. Do we need to clean or iron the items before we return it to your facility?
• No! You can leave the dirty work for us! We do ask that you remove the food/debris from the linens + place them in the bins they are rented in. We also ask that you untie the sashes prior to returning them to us. Replacements costs will apply to any linen returned rendered unusable.
5. Cancellations
• Cancellations happen...but we hope you can understand that other orders are turned away to keep our commitment to you. For this reason, the deposit is non-refundable + rentals are final 3 weeks prior to your event.
6. Will I get some money back if I don't use everything?
• Unfortunately, no. Rental charges are based on time out, not time used.
7. Do you deliver my order or do I pick it up?
• We are able to deliver the items at an additional charge. The delivery charges would be subject to what the rental is + how many pieces are included in the order. Upon finalizing the order, we would definitely let you know how much delivery would be.